Returns

At Noahs Perfume Ltd, we strive to ensure your satisfaction with our niche perfumes. However, we understand that there may be circumstances where you may need to return or exchange a product. Please review our policy below regarding returns and exchanges:

1. Eligibility for Returns and Exchanges: To be eligible for a return or exchange, the following conditions must be met:

• The return or exchange request must be initiated within 14 days of receiving the product.
• The perfume must be unused, unopened, and in its original packaging.
• The product must be in resalable condition, free from any damage or signs of usage.

2. Return Process: If you wish to return a niche perfume, please follow these steps:

• Contact our customer support team within 14 days of receiving the product, providing your order details and reason for the return.
• Our customer support team will guide you through the return process, including providing you with a return authorization if applicable.
• Carefully package the perfume in its original packaging to prevent any damage during transit.
• Ship the product back to us using a trackable shipping method, and provide us with the tracking number.
• Once we receive the returned product and verify its eligibility, we will initiate the refund process.

3. Refund Process:

• If the returned perfume meets the eligibility criteria, we will process a refund to the original payment method used for the purchase.
• Please note that shipping charges are non-refundable unless the return is due to our error or a defective product.
• Refunds will be processed within a reasonable timeframe, typically within 7-10 business days after receiving the returned product.

4. Exchange Process: If you would like to exchange a niche perfume for a different fragrance, please follow the return process as outlined above. Once we receive the returned product and verify its eligibility, we will issue a refund to your original payment method. You can then place a new order for the desired fragrance on our website.

5. Non-Returnable and Non-Exchangeable Items: For hygiene and safety reasons, we cannot accept returns or exchanges on the following items:

• Opened or used perfumes.
• Perfumes that have been personalized or customized.
• Sample-sized perfume vials.

6. Damaged or Defective Products: If you receive a damaged or defective niche perfume, please contact our customer support team within 48 hours of receiving the product. We will arrange for a replacement or refund, depending on the specific circumstances.

7. Shipping Costs: The customer is responsible for the shipping costs associated with returning a product unless the return is due to our error or a defective product. In such cases, we will provide a prepaid shipping label or reimburse the return shipping costs.

8. Cancellation of Orders: If you wish to cancel an order before it has been shipped, please contact our customer support team as soon as possible. If the order has not been shipped, we will cancel it and issue a refund. However, if the order has already been shipped, you will need to follow the return process outlined above.

Please note that our return and exchange policy may be subject to change without prior notice. It is recommended to review the policy on our website or contact our customer support team for the most up-to-date information.

If you have any questions or concerns regarding our return and exchange policy, please contact our customer support team for assistance.

Last updated: 04 July 2023